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About a week ago I was walking through the hotel as I do every day I’m here and noticed a fairly sizeable scratch in the gloss black paint of the door to one of our guest rooms. The room wasn’t going to be occupied so I asked Patricio, our maintenance man, to touch up the paint. Being the kind of person who goes above and beyond whenever he’s given a task Patricio took the initiative to touch up the scratches on every guest room door. The hotel was about 75% occupied at the time and everyone was getting dressed and ready to head off to a wedding rehearsal. A short time later one of our guests—...
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